Sirius In The Hall of Shame Again!
I often refer to my Hall of Shame, which are companies who I feel have poor customer service, or poor customer policies. I have found Sirus radio, now Sirius/XM to be particularly arrogant in their practices. First customers should know that the contracts they offer renew themselves. You have to contact them to cancel before your comtract is up or it will rener on its own. I hate such contacts and feel they are against public policy. Today I called Sirius about some problems I have with my current car receiver. The car unit has some sort of short. this unit is not installed in my dash so I can replace it easily. I purchased a used unit of Ebay and intended to activate the new unit while disconnecting the old unit. My account at sirius is paid through the end of the year 2008. The rep I spoke to (from India of course) told me that I would be charged $15.00. Sirius simply presses a button for a preexisting customer and they want $15.00. I am not paying that money. I will send them an email today and see if they respond. If not when the contract is up I will cancel and sell my (good) unit on Ebay. After being a customer for several years who would think they would try and charge me. Also the rep from India doesnt care and why should she? Somehow I wonder who is runnign this company? A preexisting customer buys a replacement piece of equipment and they want to charge to acticate it? What a rip off. Now that XM merged with Sirius, I don’t expect things to be any different. In order to hear many of the combined stations, custmers will have to upgrade their equipment. I would not upgrade anything. At some point podcasts and internet radio may become a reality and pose a competive threat to Sirius.
FOLLOWUP: I got an email today telling me how they value my business, however any change of receiver is a $15.00 charge. I guess they have no common sense. I will try to keep my old unit working. When I cancel I guarantee they would be more than happy to activate the other unit at no charge.
Tags: rip off, satellite radio, sirius, xm
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